Customer service

Olannmor

Customer service

Processing time
All our products are handmade. We have a limited number of products in stock and make all products to order after they are placed with us. As the chunky wool takes up a lot of space and we only have limited storage available, we do not always have the necessary amount of wool in stock to finalise your product straightaway. Therefore, we use the following processing times:
•    All products made to order: 3-4 weeks
•    All products in stock: 2-3 working days

Urgent orders
It happens to us all – you may have placed an order later than planned or you may not have noticed our processing times in time. Please send us a message if you require anything by a certain date and we will do our best to find an appropriate solution.

Products made to order / Products in stock
As you can read in the above, there is a different processing time for all products that are made to order and those that are in stock.
In our shop section we have listed the products as follows:
•    All different products have their own listing.
•    In stock products are listed under: All
in stock Olannmor products

Vouchers

There is an option to buy a voucher in our shop. If doing so, you will receive a voucher including a unique number and an explanation of how the voucher can be used.
Everyone who is using a voucher should contact us before making their purchase. It is quite straightforward – just let us know when you want to spend your voucher.

Shipping
We ship all our products by Standard Post via An Post.
Once we have shipped your order, we will send you tracking information, so you can track and trace your order on its way to you.

Should you require a different shipping method, please contact us and we can arrange this for you.
Additional shipping costs on top of the Standard Post via An Post cost will be payable by you.
The above timeframes are a guideline; we may be able to ship your products sooner than the above.

Shipping cost
Shipping to addresses in the Republic of Ireland is free.
We charge a small fee for purchases sent to the UK and for products sent to all different countries in the EU.
If you live outside the EU or your country is not listed, please send us an email and we will provide a custom quote based on the delivery address.